First we commit to 24/7/365 availability. No one knows exactly when we'll be needed, so we make sure you can reach us to begin the process, at any hour, any day of the week.

Secondly, we believe that you are entitled to complete professionalism in every activity. No matter what the circumstance, you can count on us to:

• Acknowledge your assignment in writing.
• Contact insureds and claimants within 24 hrs.
• Notify you immediately of large exposures.
• Stay in touch; keep you advised with reports every 7 days, or as you request.
• Perform supervisory review of files to insure maintenance of quality.
• Maintain cost-effectiveness to provide the highest quality service at lowest possible costs.
• Accommodate your company's needs whatever they may be.  From short-form to full-captioned reports, your instructions are kept on file.

We want to make sure that you have the best possible data on any claim we service. So, when it's weather-related, we go to the best possible source: The National Weather Service for data sheets to confirm date of occurrence and determine date of loss.

Coverage on vacant properties can be tricky. So, to be sure that there is proper response to claims, we always obtain the utility's date of disconnection. This way, we're better able to determine an accurate date of loss.

All claims servicing companies canvass, but we believe that no other company does it as thoroughly as we do. We conduct interviews with businesses, municipalities and neighbors of a site to verify date of loss.

This is especially important in vacant properties, tenant dwellings and commercial losses. It can help prevent your paying for losses outside policy term. That's why we're so thorough at canvassing.

Always have been.  Always will be.

Some witnesses see one thing; some see another. Often, they disagree.

That's why, for all applicable claims, we go to the official source.  We obtain reports and interview officers in charge of crime and fire related claims. If necessary, we'll record statements and include them in our report.

It's one more way we deliver something you don't always get from other companies.

We feel our reputation rides on every report.  We work to make it as thorough, as accurate as it can be. To make sure data is complete, we provide cause of loss statements - even photographs when they're available.

If we think it's necessary, we'll suggest assigning forensic experts.

To help resolve underwriting issues, we include property valuation on all homeowner and commercial building losses. That way, your company can apply co-insurance penalties with greater accuracy.

To keep our recommendation for payment within local and company guidelines, we will negotiate larger losses with contractors, public adjusters, attorneys and insureds. So that customer confidence in your company remains strong.